Effective from: 25.05.2023
Version: 2.6
1. GENERAL INFORMATION
The present General Terms and Conditions ("GTC") have been drawn up based on the conditions, requirements and rules of the regulations under Art. 17, para. 3, items 1 - 4 of the Gambling Act and apply to the use of the games, the relevant Internet, mobile or other platforms through the website www.topwin.bg (hereinafter referred to briefly and only as the "Website") and other relevant URLs.
The organizer of the gambling games on the website is the company "Golden City 7" AD, EIK 207181758, headquarters and address of management: 1345 Sofia, "Ilinden" district, "Kukush" street No. 2, "Antim Tower" Business Center (hereinafter referred to as "the Company").
These GTC have the force of a binding contract between you and the Company. The Company is a licensed gambling operator and its activities in Bulgaria are regulated by the National Revenue Agency, according to Bulgarian legislation. The company carries out its activity in the implementation of online gambling games, based on licenses issued by the executive director of the National Revenue Agency for organizing games in a gaming casino online and a license for organizing bets on the results of sports competitions and horse and dog races online.
1.1. These GTC have a binding effect on you by ticking the box "I agree with the General Terms and Conditions and Privacy Policy" in the registration form on the Website and by pressing the "Register" button and/or by using any to be from the services of this site. Through these actions, you indicate to the Company that you have read these GTC and accept them. By using any of the services on the website, you indicate that you agree to these GTC.
1.2. You should carefully read these GTC in their entirety before clicking the "Register" button and before using any service on the Website. If you do not agree with any provision of these GTC, you must not use or continue to use the Website.
1.3. By using the website, you declare that you fully understand and agree to be bound by the terms and conditions contained in this page, as they may be amended by us from time to time.
1.4. The Company reserves the right to change these GTC, respectively to amend this contract between you and the Company at any time. Changes to these rules take effect from the moment they are published on the website. At the time of publication of the website, the Company sends an electronic message (email) to all registered users at the e-mail addresses provided by them. If you continue to use the website after the publication of the changes, it will be considered that you have accepted these changes and you are obliged to comply with the current general gaming conditions and rules of the Company.
1.5. The rules and explanations for participating in each of the games offered by the Company, maintaining your account and any other important information are available through separate links on the website.
1.6. Any reference to the Company's games in this agreement refers to Sports (betting on the results of sports competitions and horse and dog races online), Casino, Live Casino, Virtual Sports and any other games that may be available from time to time on the web the site. The Company reserves the right to add and remove games from the Website at its sole discretion and without notice.
1.7. The use of the term "user" in this website refers to any person who uses the services offered by the website.
2. Account
2.1. In order to participate in any of the games offered by the Company, you must first register on the Website by opening an account ("Account") and deposit funds into it using any of the permitted deposit methods listed in the Deposits section of the Website. The Company allows you to register and/or log into your account using an email address.
2.2. The Company has the right to designate Payment Service Providers to act, receive and/or pay out funds on its behalf, in accordance with the requirement of Art. 7, para. 3 of the Ordinance on the General technical and functional requirements for gaming software and communication equipment for online betting and games through other electronic means of communication (the Ordinance). The central computer system accepts deposits to the open account of the organizer under Art. 6, para. 1, item 3 of the Tax Code only from providers of payment services that operate legally on the territory of the Republic of Bulgaria and/or the European Union. Users will be informed of the specifics of depositing and withdrawing funds in the relevant payment methods in an appropriate manner.
2.3. Users are allowed to open and use only one account. Opening of a second account by the same user, regardless of whether the existing account is active, inactive or closed for any reason, is not permitted. In the event that we reasonably suspect that any of our users have opened and/or used more than one account with us, we reserve the right to temporarily block user accounts or to close all such accounts immediately. In this case, the user will be notified immediately by electronic message to the email address specified by them. All winnings, bonuses, free bets and winnings acquired through the creation and/or use of these more than one accounts will be void. Funds available in the accounts in question may be withdrawn up to the amount that covers any illegal withdrawals that have been made, as well as be blocked and/or forfeited in favor of the Company. Illegal withdrawal is available in the event of technical errors and/or software malfunction where the account is incorrectly loaded with funds, detection of the user's actions constituting a crime or an administrative violation as a result of which their account is loaded/charged with funds. The user will be notified in accordance with the requirements of Art. 143 of the Consumer Protection Act.
2.4. If you notice that you have more than one account under different names, you MUST notify the Company immediately.
2.5. The Company allows the opening of only one account, address (postal or IP), email address, or any environment where computers are shared (eg universities, workplaces, public libraries, etc.), a computer (or other access device ).
2.6. A request to open an account on the Website is made by completing a registration form and submitting it to the Company online. The Company reserves the right to open or close an account at its discretion, having previously fulfilled all its contractual obligations to the user. In case of doubt that the information already received regarding the identification of the participant is not sufficient or reliable, the organizer requests additional evidence, including information and documents for the identification of the participant. Registration is carried out only to persons who have provided the information under this point and who have not been enlisted in the register under Art. 10 of the Gambling Act as of the date of registration. Refusal of a person to provide the information under Art. 3 gives the organizer the right to refuse registration of the person for participation in online betting.
2.7. You must fill in all the mandatory information required in your registration form, namely: 1) First name and Surname (according to an identity document), 2) type of identifier and the corresponding number (EGN, LNCH/LN, Personal identification number or other .), 3) date of birth, 4) type of identity document and the corresponding number (for persons without an EGN or LNCH/LN/sl. NRA/EIK number of the ChFL). Identity is established with one of the documents under Art. 13, para. 1, items 1-3 of the Law on Bulgarian personal documents: identity card or passport or motor vehicle driving license; 5) address, 6) nationality, 7) contact details including actual email address, 8) residence, 9) relevant payment information, 10) mobile phone number, all of which must be true and correct. When registering, you must certify that you do not fall into the category of vulnerable persons specified in Art. 10c, para. 2, items 1 and 2 of the Gambling Act, and the persons under Art. 10c, para. 3 of the Gambling Act, entered in the register under Art. 10d of the Gambling Act by ticking the box provided. You must also provide information on whether you are among the persons specified in Art. 36, para. 2 and/or 5 of the Act on Measures Against Money Laundering (AMAML). In the event that you are not among the persons specified in Art. 36, para. 2 and/or 5 of the AMAML, you should certify this by ticking the box provided in the registration form. The Company reserves the right to request additional information from you, as well as documents establishing your identity. The company has the right to request information on the origin of funds and other information and/or documents necessary to fulfill the requirements provided for in the AMAML. It is your sole responsibility to ensure that the information you provide is true, genuine, complete and correct and you hereby represent and warrant to the Company that the information provided is true, genuine, complete and correct. In the event of a change in the information provided by you, you undertake to inform the Company so that we can immediately update your information regarding the circumstances for which a change has occurred. You can inform the "Customer Service" Department at the email address: [email protected], as well as through the "Chat" service. You are hereby notified that the Company carries out verification procedures, on its own behalf or through third parties, and your account with the Company may be blocked or closed until the user provides sufficient and reliable information.
2.8. As part of the registration process, you will be required to select your username, which is your email address and password to log into the website. It is your sole and exclusive responsibility to ensure that your login details are kept secure. You should never disclose your login details to anyone. The Company shall not be liable for any misuse or improper use of your account by third parties due to your disclosure of your username and/or password, whether intentional or accidental, of your account login details to any third party.
2.9. The Company reserves the right to close existing accounts if it is suspected that the information already received regarding the identification of the participant or the means of payment used by them is not sufficient or reliable. In this case or in the case of account closure by the user, the entire balance will be paid to the user, except in cases where the Company has arguments for a violation of its general terms and conditions, rules for bonuses, tournaments and jackpots or the rules for sports betting. In this scenario, the user will be notified immediately by electronic message to the email address specified by him. The Company also reserves the right to report to the appropriate authorities if any user is involved in any form of fraudulent behavior.
2.10. It is your responsibility to protect your website access data. All actions taken using your login details are at your sole risk and any liability arising therefrom shall be yours alone.
2.11. The user account is individual and the user is fully responsible for the relevant account obligations and is thus also entitled to all regular winnings.
2.12. The Company reserves the right to remove events and/or games at any time. In this case, we reserve the right to refund all outstanding bets on the suspended events/games to the user's account.
2.13. An account holder may not permit any other person, including any minor, to use their account, access and/or use any material or information from the Website, accept any reward, or access and/or participate in the Services. In the event that we reasonably suspect that one of our users has allowed another person to use their account, we reserve the right, at our discretion, to suspend the user's account immediately and/or terminate said account immediately. Any winnings earned by allowing any other person to use their account will be forfeited.
2.14. Registration of minors is not allowed. Persons placed under full or limited custody; individuals who believe they have a gambling problem; persons whose social status and/or income level may make them more susceptible to participating in gambling games and developing a gambling addiction, persons who are current or former employees of the Company and/or his/her spouse/lawful relative /silver line/matchmaking of the latter that they comply with the legal provisions of the country of which they are citizens and of the country in whose territory the IP address from which the registration for participating in online betting is located. By pressing the "Registration" button and/or by using the services of this website, the user declares that he does not fall into any of the aforementioned groups.
2.15. If the Company discovers that a User Account is owned or operated by a minor or any other person whose registration is inadmissible under these Rules and/or Regulations, the relevant Account will be immediately closed, all bets will be considered void and all deposits will be reimbursed after deducting all administrative costs to cover the expenses of their reimbursement or withdrawn in favor of the Company.
2.16. Registration under a foreign name is prohibited. In case someone else's personal data is used, the Company may refuse registration or payment. The Company is not responsible if the username affects the rights of third parties, including, but not limited to, the right to the name of an individual and the right to the company of a legal entity, trademark right, as well as any other intellectual property rights.2.17. It is prohibited for a person to play only against themselves and/or to enter into agreements with other users and/or to act in association with other users in order to place repeated bets containing the same selections from different customers and/or representing coordinated bets leading to a guaranteed profit. In the event that the Company detects such actions, the relevant account/s will be immediately closed, all bets will be considered void and all deposits will be refunded, and users will be notified of the reasons for this decision, at the email addresses provided by them.
2.17. It is prohibited for a person to play only against themselves and/or to enter into agreements with other users and/or to act in association with other users in order to place repeated bets containing the same selections from different customers and/or representing coordinated bets leading to a guaranteed profit. In the event that the Company detects such actions, the relevant account/s will be immediately closed, all bets will be considered void and all deposits will be refunded, and users will be notified of the reasons for this decision, at the email addresses provided by them.
2.18. After successful registration, a gaming account with zero balance is created in the system. Each User is entitled to only one gaming account.
2.19. The games on the website are conducted with bets and winnings in Bulgarian levs and euros.
2.20. Winnings are accumulated and paid out to the user's gaming account in Bulgarian levs.
2.21. By registering and/or using the Company's services, you confirm and agree that your gaming account is not a bank account and no interest is charged on the funds in it.
2.22. Transfers of funds between gaming accounts are not allowed.
2.23. The Company terminates the user's access to the system if they are inactive for 15 minutes and no activity is registered on their part after a reminder message is sent to the user 2 minutes before the 15-minute period of inactivity expires.
2.24. After logging out, the user must re-enter the username and password to access their game account.
3. Deposits
3.1. The Company reserves the right to act, receive deposits, hold and manage funds and/or execute quick withdrawals for the purposes of providing gambling services.
3.2. If you wish to participate in any game, you must make a deposit to your gaming account from an account or source that you own. Deposits can be made through different payment providers and methods, which are announced on the website. The procedures and conditions are different for different payment providers, and it is your responsibility to familiarize yourself with them in advance. In the "Deposits" section, "Payment methods" section, you can find more information about available providers and payment methods, minimum and maximum deposit values for each method, fees and processing times. The accepted ways of depositing funds are announced on the website and are updated in case of any change.
3.3. Your money can then be used by you to place bets and other gambling and gambling transactions. You may only participate in any game if you have sufficient funds in your account with the Company for such participation.
3.4. The Company does not provide any credit for the use of the services provided.
3.5. Depending on the method chosen, deposits may be subject to fees from the payment source. The Company does not charge fees for financial transactions to its users.
3.6. We accept payments made in Bulgarian levs and euros.
3.7. When you use a credit or debit card to deposit funds, your funds will be transferred when the Company has received approval and an authorization code. If the Company does not receive such authorization, your account will not be credited with such funds.
3.8. The Company complies with the provisions of anti-money laundering and anti-terrorist financing legislation and reserves the right to use additional procedures and ways to verify your identity when making deposits to your account or making withdrawals.
3.9. Your account balances will not bear interest and you may not consider the Company to be a financial institution. If we have reasonable suspicions that funds are being deposited without the strict purpose of establishing a commercial relationship with the Company and without the strict intention of placing bets or other wagering and gambling transactions, or that funds are being deposited in an attempt to exceed daily deposit limits, then the Company reserves the right not to credit the user's account and/or to cancel transactions with funds that have been returned to the user. In any case, the Company cannot be held responsible for these funds and assumes no responsibility towards the user.
3.10. Funds deposited into your account with the Company must be used for bona fide transactions, with the strict purpose of establishing a normal commercial relationship with the Company and with the strict purpose and intent of placing bets and other betting and gambling transactions. In order to limit the possibilities of money laundering, it is not allowed to pay out deposited funds without making a bet for participation in the games provided by the Company. The deposit amount must be wagered at least once before a payout is claimed, and bets must be settled (cancelled bets are not considered settled).
3.11. Depending on the payment method selected by the account holder, minimum and/or maximum deposit limits may apply.
3.12. Card deposits may be partially and/or fully declined from time to time under certain security systems operated in cooperation with a Payment Solution Provider and/or Financial Institution. Such security measures may reject cards that are legitimate, but nevertheless cannot be processed at any given time. Company personnel do not control or affect these security mechanisms, nor are they aware of the reasons why any deposits are rejected.
3.13. If you use a payment method that you do not own/or use funds that are not yours, including using a payment method that is stolen, cloned or unauthorized, we reserve the right to treat any account deposit as invalid (and any winnings, arising from such deposit, as invalid). If a participant has deposited sums of money to the open account of the organizer under Art. 6, para. 1, item 3 of the Gambling Act, but the organizer has not established the identity of the participant, the deposited funds are returned, the bets made and any winnings derived from them are declared invalid.
4. Withdrawals
4.1. The Company has the right to act, receive deposits, hold and manage funds and/or execute quick withdrawals for the purpose of providing gambling services.
4.2. You may withdraw any amount up to your Account balance by providing the Company with a valid withdrawal request on the Website. You should note that you cannot withdraw bonuses provided by the Company, as they are treated as non-withdrawal funds.
4.3. Withdrawal requests must be made directly from the user's gaming account. The Company will not accept withdrawal requests made via live chat or email. Employees of the Company are not permitted to circumvent these instructions.
4.4. Withdrawals may be made by various methods permitted by applicable law and available on the Website. The procedures and conditions are different for different payment providers, and it is your responsibility to familiarize yourself with them in advance.
4.5. All winnings can be withdrawn using the method used for deposit.
4.6. The Company will attempt to accommodate your request regarding the payment method of your withdrawal. However, this cannot be guaranteed. Therefore, we may process and pay withdrawals using a different payment method than the one you requested and/or cancel all withdrawal requests.
The Participant has the right to withdraw all funds on his gaming account, and the restrictions on withdrawal of funds and access to such funds in connection with their withdrawal are specified in these rules. In the event that there is a time gap between the withdrawal of funds and its reflection on the participant's gaming account, which delays the participant's access to these funds, he will be informed in a clear and detailed manner before making a new withdrawal. The organizer notifies the participant of the amount of fees that the organizer imposes when depositing or withdrawing funds. The Company may demand address verification by requesting copies of utility bills, bank statements or any other document the Company deems appropriate. Such relevant documents are the identity card and/or proof of current address in case it is different from the permanent one.
4.7. The company may request legal identification through any of the documents that the Act on Bulgarian personal documents regulates as documents establishing the identity of the person.
4.8. The Company may demand address verification by requesting copies of utility bills, bank statements or any other document that the Company deems appropriate. The Company will report any suspicious transactions to the appropriate authorities. If such copies are not received within 30 days of the date they were requested, then the Company reserves the right to cancel any pending withdrawal requests and/or temporarily block your account.
4.9. The Company may also request additional identification documents for all withdrawals and perform a thorough check on withdrawals of funds not used for wagering.
4.10. Where more than one payment method has been used, the Company reserves the right to ensure that payouts are made in accordance with fraud minimization rules. This may include partial payments to previously used deposit methods where appropriate.
5. Game payouts
5.1. When the result of a game in which you participate is determined or, where applicable, the Company has confirmed the relevant event result and settled the markets, all winnings will be credited to your account.
5.2. If the Company mistakenly credits your account with winnings and/or funds that do not belong to you, whether due to an error in published pay tables, or due to game software, or human error, or otherwise, the amount will remain the property of the Company and be removed from your account. If, prior to the Company's knowledge of the error, a withdrawal request has already been made using funds that do not belong to you, the erroneously paid amount will constitute a debt owed by you to the Company. In the event of an incorrect credit, automatic efforts will be made by the payment provider to refund that credit with a charge to your relevant account, and you will also be required to notify the Company immediately by email.
5.3. The Company reserves the right to void any bet that may have been erroneously accepted where the account did not have sufficient funds to cover the bet and/or any bet that was placed with winnings erroneously credited due to technical or human error.
6. Account Termination
6.1. You can close your account at any time. All available funds in the game account will be paid back to one of the payment methods announced on the website, except in cases where the Company has evidence of abuse regarding the way in which the available game balance was accumulated. In such cases, the Company reserves the right to refuse payment of funds from the gaming account. The account is closed in the event that it is found that false documents were used during registration, false circumstances were declared during registration, the site was used by the user for the purpose of fraud, the profile is used on behalf of or for the account or for the benefit of a third party, available is an order of a competent state authority for this. Payout is denied upon detection of fraud, participation in arranged events, errors and/or software defects.
6.2. In case of closure of an account with the Company due to gambling addiction or fraud, the person cannot open a new account. The Company will not be responsible if the person succeeds in opening a new account, nor will it be liable for any direct or indirect consequential damages. The Company reserves the right at any time to close an account opened as a result of a violation of this policy.
6.3. The Company reserves the right to close your account and refund your balance, deducting relevant withdrawal fees, after indicating the reasons that led to this decision.
6.4. If you do not log into your account via the Internet using your "Username" and "Password" for a period of thirty (30) months, the "Company" will transfer your account balances to you or if you cannot be found within three (3) months, then the balance will be retained by the Company, and after verification of your identity, after this period, the amount will be returned to you.
6.5. The Company reserves the right to withdraw and remove any bonuses awarded to you if such bonuses have not been used since the date they were awarded, based on the bonus terms and conditions or at its sole discretion.
6.6. No balance/bonus withdrawal will apply if the account is self-excluded. After the self-exclusion period has passed, the inactivity period will begin to calculate.
7. Obligations
Your duties:
7.1. You hereby represent and warrant that:
7.1.1. You are over 18 years of age or above the minimum legal age as set forth in the laws of the jurisdiction applicable to You and under the laws applicable to You, You are permitted to participate in the games offered on the Website.
7.1.2. You are participating in the Games solely in Your personal non-professional capacity for entertainment and recreation only.
7.1.3. You participate in the Games on your own behalf, not on behalf of any other person.
7.1.4. If you are not in the territory of Bulgaria, you are not allowed to open an account or use in any way the game services offered by the Company.
7.1.5. All information you provide to the Company during the term of this agreement is true, complete and correct, and you will promptly notify the Company of any change in such information.
7.1.6. Any money you deposit into your account with the Company does not originate from any illegal activity or source. You understand that it is illegal to deposit money earned through illegal activities.
7.1.7. You understand that by participating in the games, you assume the risk of losing the money deposited in your account with the Company.
7.1.8. You will not engage in any fraudulent, conspiratorial or other illegal activity in connection with your or any third party's participation in any of the Games and you will not use any software-assisted methods or techniques or hardware devices for your participation in any game. The Company hereby reserves the right to cancel or terminate your account or cancel your participation in a game in the event of such conduct.
7.1.9. In connection with deposits and withdrawals of funds to and from your account with the Company, you will only use debit/credit cards and other financial instruments that are valid and legally belong to you.
7.1.10. The computer software available to you is owned by the Company or other third parties and is protected by copyright and other intellectual property laws.
7.1.11. You may use the Software only for your personal entertainment purposes, in accordance with all terms and conditions set forth herein and in accordance with all applicable laws, rules and regulations.
7.1.12. You may print all transactions and betting receipts together with these terms and conditions and any other rules for the games offered on the Company's website. They should be kept in an easily accessible place.
7.1.13. It is your responsibility to know if online gambling is legal in your country.
7.1.14. You are not permitted to transfer funds from your account to other users or receive funds from other users into your account, or to transfer, sell and/or acquire user accounts.
7.1.15. Persons who, in their professional or other capacity, can potentially influence the outcome of a game in any sport, competition or league where the Company offers betting must not participate in sports betting products or related products in the context of match-fixing regulations. In the event that you possess this quality, you are obliged to inform the Company immediately so that appropriate actions are taken.
7.1.16. You are not included in the register of vulnerable persons under Art. 10d, para. 1 of the Gambling Act.
7.1.17. You did not have an account that had already been closed by us or at your request.
Our duties:
7.2 The company undertakes, when exercising its activity and providing the services of this website, to comply with the provisions of the Gambling Act, as well as the other legal and by-laws of the Republic of Bulgaria.
7.3. The company reserves the right:
-to refuse to register a user;
-to refuse to accept payment;
-to refuse to accept a pledge;
-to modify and add games;
-to request additional information;
-to close a gaming account;
-to withhold winnings until sufficient data is obtained to authenticate identity in an unquestionable manner or to carry out any other type of verification or investigation of circumstances affecting your gaming account or the actions taken by you;
-to void winnings if they are not realized as a result of user behavior but are due solely to technical problems with the software;
-to refuse to pay out winnings if you refuse to provide the Company with data, documents or other information, part of our obligations to verify your identity or other circumstances related to your gaming account or actions taken by you.
7.4. To the extent permitted by Bulgarian law, the Company is not responsible for: damages and/or losses arising from or in connection with the website or its content, including if the same is due to problems with the software, the communication line, errors, bugs, delays, interruptions or viruses leading to data loss or other damages, in case the same are not due to the Company's culpable conduct.
7.5. You access the Website and participate in the Games at your own risk. The Website and Games are provided without warranty of any kind, whether express or implied. Without prejudice to the general nature of the previous provision, the Company, its directors, employees, partners, service providers:
A) Do not guarantee that the software or the website is/are fit for this purpose beyond the scope of the verification carried out by the certified laboratory;
B) Do not warrant that the Software and Website are error-free;
C) Do not guarantee that the Website and/or the Games will be available without interruption;
D) Shall not be liable for any loss, cost, expense or damage, whether direct, indirect, special, consequential, incidental or otherwise, arising in connection with your use of the Website or your participation in the Games.
7.6. Although the Company makes every effort to provide accurate information on the Website, the Company does not guarantee the accuracy or completeness of the information and materials on the Website. The Website may contain typographical errors or other inaccuracies, or out-of-date information. The Company has no obligation to correct such material. The information and materials on the website are provided "as is", without conditions, warranties or other such conditions. Accordingly, to the maximum extent permitted by law, the Company offers the Website to you on the basis that the Company disclaims all representations, warranties, conditions and other rules, expressed or implied, which, except for these terms and conditions, may have effect in connection with the Website.
7.7. The Company's total liability to you under or in connection with these rules shall not exceed:
a) the value of the bets you have made through your account against the relevant product or bet from which this liability arises; and
b) the amount of the relevant funds if such funds have been mistaken by us.
7.8. You hereby agree to indemnify and hold harmless the Company, its directors, officers, partners and service providers from and against any cost, expense, loss, damages, claims and liabilities caused in any way whatsoever that may arise in connection with your use of the Website or participation in the Games.
7.9. Any information provided by representatives of the Company is for guidance only and is subject to the rules of the Company mentioned above. Although we will make every effort to ensure that the information provided to the user is accurate, it is the sole responsibility of the user to ensure that he understands what is at stake and the terms and conditions.
7.10. The Company reserves the right to temporarily suspend your account until the identification and verification of your account is completed. In order to carry out this confirmation procedure, you will need to provide all necessary documentation to the Company as required by applicable law.
7.11. Company shall not be liable for errors (including negligence) or breach of duty, or in any other way for any of the following (whether directly or indirectly):
-lost earnings;
-loss of business;
-lost income;
-missed opportunity;
-data loss;
-loss of reputation; or other special, indirect or consequential losses, regardless of whether such losses were known to the parties at the date of publication and/or acceptance of these terms
7.12. The Company is not responsible for any errors made due to input of inaccurate information by users.
7.13. The Company is not responsible for any actions and transactions performed by a person using your username and/or password.
7.14. This section does not limit the responsibility of the Company to pay the winnings to a user or other amounts legally owed to him, according to the GTC.
7.15. These General Terms and Conditions do not exclude or limit the Company's liability in cases where liability cannot be excluded or limited according to Bulgarian legislation.
7.16. When the Company presents offers for betting activities, they are based on statistical data obtained from a third party, without the Company being in a position to guarantee their accuracy. These suggestions are indicative and in no way can be considered as advice/recommendations of the Company and/or as a guarantee of any profit.
8. Responsible gaming
8.1. You may, at your discretion, limit your access to your account and/or exclude yourself from playing any games on the website either temporarily or permanently. To limit your access to the games or self-exclude, you must write an email to the Company. Account blocking and self-exclusion requests are processed immediately. To un-limit your account, contact the Company. For your protection, the lifting of such restrictions may occur seven days after receiving your request and provided that the period of time that you have chosen or the law establishes has ended.
8.2. You may also, at Your discretion, choose to place limits on the amount of money you may deposit into your Account in a given period of time. These restrictions can be activated by contacting the Company. Limitation requests are effective immediately. To unlimit your account, contact Customer Service. For your protection, the lifting of such restrictions may occur seven days after receiving your request and provided that the period of time you have selected has ended.
8.3. You may also contact the Customer Service Department, information about which is available in the “Customer Service” section of our website, to obtain assistance and guidance from a representative of the Company.
8.4. Social Responsibility – The Company takes the prevention of gambling addiction very seriously. Playing with money involves risks. That is why the Company puts a lot of effort into responsible gambling and tries to support, inform and advise its users to understand and recognize that gambling is exciting and fun, but it is a pastime that needs self-control. We go to great lengths to provide our users with information to recognize a game problem early enough. We also take proactive measures to avoid the negative consequences of excessive gaming such as limiting bets and rejecting bets.
8.5. If the Company considers that a user is at risk of gambling addiction and this may cause him financial or personal difficulties, the Company reserves the right to close his account. The following rules must be strictly observed when playing: Take regular breaks from games; Determine your daily and monthly betting limit in advance; Remember: gambling is a form of entertainment, not a way to make money; Decide in advance how big your losses can be; Do not play under the influence of alcohol or drugs, in a depressed mood, or when you are not fully rested and unable to concentrate.
8.6. If you believe that you have a gambling problem and/or you are a person whose social status and/or income level may make you more susceptible to gambling and gambling addiction, you have the right to be entered on the "Vulnerable Persons Register" ( established on the basis of Article 10d of the Gambling Act) in order to prohibit or prevent you from participating in gambling activities.
8.7. Pursuant to Art. 10, para. 6 of the Gambling Act, in its Advertising and Commercial Communication policy, the Company always adheres to and respects responsibly developed by the National Council for Self-Regulation, "Ethical Rules for Advertising and Commercial Communication of Gambling Games", as part of the National Ethical Rules for Advertising and Commercial Communication . The full text of the ethical rules can be found here, as well as on the page of the National Council for Self-Regulation - https://www.nss-bg.org/kodeks.
8.8. More information about responsible gaming can be found in the "Responsible Gaming" section.
9. Sports betting
9.1. The Company organizes games with bets on the results of sports competitions and horse and dog races in accordance with the regulations and the Company's rules approved by the National Revenue Agency. The specific type of games, the rules and conditions of participation, the method of determining and paying out the winnings, the method of formation, accumulation and distribution of the fund and/or the jackpot funds can be accessed on the website by clicking on the "Sports" section.
9.2. The Sports Betting Rules are an integral part of the Agreement between the Company and the Account Holder. By accepting these GTC of the Company, the Account Holder confirms that he has read and understood the Sports Betting Rules, agrees with them and will abide by them.
9.3. Betting can only be done by a registered user.
9.4. Betting can only be done online.
9.5. A bet can be placed by a user if he has sufficient funds in his account with the Company.
9.6. Once placed, the bet will be subject to the General Terms and Conditions in force at the time it was accepted.
9.7. A bet will be deemed to have been placed as soon as confirmation of the acceptance of the bet offer has been received from the Company. Where multiple bets are placed by a single user, they will be processed in the order in which they are received.
9.8. The User confirms that at the time he placed the bet or bets, he had no idea of the outcome of the relevant events. The user confirms that he does not participate in any way in the competition for which the bet is made. Betting on events in which the user is directly involved or has access to inside information is not permitted. When a violation of this rule is suspected, the Company reserves the right to cancel the bet and refuse to pay out the winnings. We also reserve the right to take further action to protect our legitimate interests and comply with legal regulations.
9.9. The Company reserves the right to refuse the acceptance of bets without giving any reason.
9.10. The minimum and maximum bet are determined by the company.
9.11. The list of all bets, their status and their details, is available to the user of the website.
9.12. The Company reserves the right to void all bets on an event or events if they originate from a group of users who clearly had information about the outcome of such event/s and acted together to take advantage of that information, e.g. pooled betting.
9.13. When a bet is declared void or invalid, it will be settled at odds of 1.00. The amount placed on the bet will be returned to the user. In the case of a combination of bets, the invalid result will be included at odds of 1.00 in the calculation of the total odds of the combination.
9.14. Except for live bets, any bet placed after the start of the event becomes void, the bet will be settled at odds equal to 1.00.
9.15. If the Company decides to close a user's account, bets that have already been placed will not be voided and the user will be paid all winnings, unless any fraudulent behavior is suspected, in which case the Company reserves the right to void all payouts winnings before closing the gaming account. The Company also reserves the right to report to the appropriate authorities if any of our users are involved in any form of suspected fraudulent behavior.
9.16. A bet that has been placed and accepted cannot be changed, withdrawn or cancelled, unless some fraudulent behavior or technical error is suspected.
9.17. An error in the details of the bet (additional statistics provided by external sources) will not affect the validity of the bet. In case of incorrect betting odds provided by the Company, this will automatically void the bet.
9.18. When the user places a bet/s, they confirm that all terms and conditions and rules of play in relation to the bets offered by the Company, as announced on the website, have been read, understood and accepted in full.
9.19. The Company manages user accounts and calculates available funds, outstanding funds, wagering funds, as well as the amount of winnings. Unless proven otherwise, these amounts are considered final and not subject to dispute.
9.20. Users are fully responsible for the bets placed. The Company will never ask users about the appropriateness of the bets they wish to place and will not be responsible for possible errors that may have been made while placing such bets, including errors in relation to wagered amounts.
9.21. Winnings on fixed odds bets are calculated by multiplying the amount wagered by the predetermined odds.
9.22. Winnings will be paid into the user’s account after the final result is confirmed. Any subsequent modification of the result, e.g. disciplinary procedures (doping) or intervention by governing bodies does not affect the result. However, the Company reserves the right to void any winnings if there are investigations into an event as a result of suspected criminal activities that may have affected the outcome of the event. If the irregularity is confirmed then the Company reserves the right to void all related bets.
9.23. Void bets: a bet is considered void if an event is canceled or abandoned and no final result is announced within the same day the match is scheduled to take place.
9.24. If the Company learns that a user has placed bets from different accounts, then the above limits will apply to all accounts.
9.25 In the event of the preceding point, the Company reserves the right to close the respective accounts and cancel all bets placed with them. The stakes from these bets will be refunded to the user, but not the winnings.
9.26. If bets in excess of these limits are erroneously accepted, the excess amount will be rejected and the amount of the bet placed will be revised accordingly and the difference will be paid back to the user.
9.27. The Company reserves the right to reduce the limits for any event at any time.
9.28. Users can also lock their account if they no longer wish to gamble. Following such action, users must contact the Company in writing to have their account unlocked.
9.29. The Company reserves the right to impose wagering limits and/or increase in-game lag on user accounts. Users are not allowed to wager an amount in excess of their account balance.
9.30. In the event of suspicious gambling activity, the Company reserves the right to further investigate in cooperation with the relevant authorities. All bets will remain unsettled until the investigation is complete.
10. Casino - Virtual - Live Casino
10.1. Gambling games in an online gaming casino are organized on gaming tables and with gaming machines visualized through the gaming software or with gaming tables in a land-based gaming casino. In an online gaming casino the following games can be organized on gaming tables: roulette games, card games, dice games.
10.2. The specific rules for the different types of games online in a gaming casino offered by the Company, including the order and manner of participating in the gambling games, the rules for conducting the games, etc., are an additional appendix to these rules. The rules of each individual game, as well as all possible bets and winnings, are also detailed in the corresponding section of the user interface menu. By accepting these General Terms and Conditions, you declare that you have read and agree to the Rules for Gaming Tables in a Virtual Casino and Virtual Gaming Machines.
10.3. The Company may organize tournaments of games organized in a gaming casino. The rules of the tournaments, the fee for participation in the tournaments, the winnings and the methods of their determination are published on the Website.
10.4. The Company may initiate bonuses and promotional offers by posting them prominently on the Website. The Company has the right to change the conditions of bonuses and promotional offers, as the publication of the same on the website is sufficient reason for the Users to be considered notified of the current changes and novelties.
10.5. In cases where Users have taken advantage of given bonuses and/or promotions, they automatically declare that they are familiar with and agree to their terms.
10.6. Casino games can be linked to achieve a jackpot which is an accumulation of deductions. The amount of the deductions and the conditions for payout of the jackpot are published on the website here.
10.7. The Company is not responsible for game unavailability, server failures, delay or any political or technical interference in the game. Refunds are made at management's discretion only. Notwithstanding the foregoing, the Central Computer System shall provide the Participant with the opportunity to complete any unfinished Game. The game is considered incomplete in the following cases: 1. loss of connection, except for the cases of holding a game under Art. 60 of the Gambling Act; 2. system restart; 3. games deactivation.
10.8. The Company shall not accept any liability for any damages or losses arising out of or alleged to arise out of or in connection with the Website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, failure of communications or lines, misuse of the website or its content by any person, or any errors or omissions in the content.
10.9. In the event of a malfunction in the Casino/Live Casino system, all bets will be void.
10.10. In the event of a game that has started but is not played due to a system failure, the Company will refund you the amount wagered in the game by crediting it to your user account or, if the account no longer exists, by paying it to you in an approved manner. If you have accumulated credit during the time when the game has not been played, the Company will make a transfer to your account equal to the monetary value of the credit or, if the account no longer exists, will pay it to you in an approved manner.
10.11. In the event that a user whose participation in a game, after a bet has been placed, is interrupted by a failure (malfunction) in the telecommunications system or a malfunction in the user's computer system, which prevents the user from continuing the game, the game will end on its own and upon system recovery the user can see the result of the game in the account pages and if the user wins, the winning amount will be instantly added to the user's account.
10.12. If a user is inactive for a period of 15 minutes, the game session is automatically terminated and the user must log in again to access the user account and games.
11. Standard Promotional Terms and Conditions
The amount, type, conditions and validity of each bonus offer are determined in the terms and conditions for the same, published on the website and/or in the individual gaming account, and the standard promotional terms and conditions also apply to it.
11.1. Upon activation of the bonus, the bonus amount enters the Bonus Balance, which is separated from the balance with real funds. The corresponding funds in the bonus balance cannot be withdrawn and cannot be used for bets on games other than the games valid for the relevant bonus and for bets not meeting the requirements of the bonus offer.
11.2. In the event that the conditions for playing the bonus are not fulfilled within its validity, after the expiration of this period, the entire amount of the bonus, as well as any winnings, will be withdrawn from the balance of the gaming account.
11.3. In the event that the entire amount of the bonus is played before its expiration date, the bonus offer will be considered fully used.
11.4. If the player decides to give up the bonus before it expires, the entire amount of the bonus, as well as any winnings, will be withdrawn from the balance of the game account.
11.5. We reserve the right to change the terms of any promotion or bonus offer, at any time, at the discretion of the Company. In these cases, users will be notified immediately to the email addresses they have provided.
11.6. We reserve the right, in the case of unscrupulous actions by a player to take advantage of a promotional or bonus offer, to deduct any positive balance from the participating customer's gaming account resulting from the illegal actions, as well as the amount of any damages incurred losses;
12. Technical and organizational security measures
12.1. In order to ensure the maximum level of protection of the subjects' personal data, the Company implements the following technical and organizational security measures, such as:
A) Protection of collected personal data from unjustified use and traces of their processing;
B) Maintenance of secure computer systems through which personal data is processed. Adequate control mechanisms for the separation and management of data are applied to our systems;
C) Adopting strict policies and procedures applicable to its staff to minimize the risks of processing personal data.
12.2. The Company's employees are familiar with the applicable rules and are trained to process personal data with utmost care and compliance with imposed good practices;
12.3. When carrying out its activity:
A) The company works only with established organizations and avoids working with companies that it believes may threaten the security of individuals' personal data;
B) Enforces good practices in the introduction and administration of security systems and tracking technological developments with regard to possible risks to information security in the company;
C) Observes the security of computer systems and the personal data contained therein, including the possibilities of access to individual types of personal data by its employees;
D) Provides access only to those personal data that are necessary for the performance of the work of the relevant employee.
12.4. The Company has adopted procedures to effectively identify, report and investigate breaches of the security of personal data. In the event of a breach of the security of personal data, the Company takes immediate action to limit the effect of the breach, as well as to inform the affected data subjects and the supervisory authority for the protection of personal data.
12.5. Upon termination of contractual relations with employees, consultants or third-party authorized persons, the access of such persons to any type of inside information is immediately forwarded as their user profiles in the Administrative Panel are terminated or the access data are changed and the profile is given to a newly appointed employee, if there is one.
13. Privacy Policy
You can read our Privacy Policy, which explains in detail our practices and policies regarding the collection, use and sharing of information and cookies collected by you or on your behalf. Our Privacy Policy is an integral part of the Agreement between the Company and the account holder. By accepting the Company's General Terms and Conditions, the Account Holder acknowledges that they have read the Privacy Policy, understand and agree to the procedures and practices described therein.
14. Others
14.1. Complaints
14.1.1. If you have a dispute (dispute) or any complaint or objection, you may send an email to the Company's Customer Service Department or contact via the "Chat" option. A dispute is considered a disagreement that you may have in relation to your game, deposits, withdrawals and other similar matters.
14.1.2. The Company will make every effort to resolve the dispute quickly. We aim to respond within 48 hours. In all cases, the Company will try to provide you with the results as quickly as possible in view of the date of your inquiry and will also inform you if any extension of this time period will be necessary.
14.1.3. Within 7 days from the date on which you received a response to the complaint/resolution of the dispute from the Customer Service Department, if you are not satisfied with the decision, you have the right to submit a written complaint to the NRA.
14.1.4. Except in the cases above, you have the right to file a complaint with the competent authorities of the competent jurisdiction, incl. before the National Revenue Agency in all cases in which you consider that your rights have been affected.
14.2. Reporting in relation to money laundering and combating the financing of terrorism.
14.2.1. The Company complies with the provisions of anti-money laundering and anti-terrorist financing legislation and will report any suspicious transaction to the relevant competent authorities.
14.2.2. If you become aware of any suspicious activity in connection with any of the games on the Website, you must report it to the Company immediately.
14.2.3. The Company may suspend, block or close your Account if requested to do so in accordance with the relevant provisions of anti-money laundering and counter-terrorist financing legislation.
14.2.4. Pursuant to the provisions of anti-money laundering and anti-terrorist financing legislation, You hereby warrant that:
the name and address you provided when you opened your account are accurate and correct and you are required to notify the Company of any change in your personal information or situation.
You are the legal owner of the money you deposit into your account at any time.
14.3. Violations, Penalties and Termination.
14.3.1. If you violate any provision of these GTC or the Company has reasonable grounds to suspect that you have violated them, the Company reserves the right not to open, suspend or close your account with the Company, withhold payment of your winnings and use such funds as compensation for any damages caused by you.
14.3.2. If the Company suspects that you are involved in illegal or fraudulent activities when using the Website; or that you violate this agreement; or that you have problems with creditors or otherwise damage our business, we may suspend or close your account or cancel any bets at our sole discretion.
14.3.3. The Company reserves the right to close a user's account, refuse or declare void bets, refuse to grant a bonus or promotion, or exclude a user from the Company's bonuses, rewards or promotions, when the user in question has been rude or threatening in his/her communication with the Company's customer service team.
14.3.4. The Company reserves the right at any time (including after a bet has been determined) to (i) refuse any bet or part of a bet; or (ii) void any bet or part of a bet where the Company determines, in its sole discretion, that there is a conflict between user accounts and/or users. In this case, outstanding bets that are not subject to a waiver or have not been voided will be paid out.
14.3.5. The Company reserves the right, upon detection of coordinated betting or gaming between user accounts, or in the event of any other type of violation, to file a lawsuit against the user or users.
14.3.6. The Company reserves the right to void any or all bets placed by any group of persons acting in concert in an attempt to defraud the Company. This may include individuals, relatives, organizations, bookmakers and their employees.
14.3.7. You acknowledge that the Company will make a final determination as to whether you have violated the Company's terms and conditions in a manner that results in the Company suspending or permanently banning your participation in gambling on the Website.
14.4. The website and its games are available in the following languages: Bulgarian and English.
14.5. Intellectual Property
14.5.1. Any unauthorized use of the Company's trademarks and logos may result in criminal prosecution.
14.5.2. The Company is the holder of the legal license to the rights to technology, software and business systems used within the Website.
14.5.3. Links to the Website and any of the pages therein may not be incorporated into any other website without the prior written consent of the Company.
14.5.4. You agree not to use any automatic or electronic device to monitor the Company's web pages or any content. Any unauthorized use or reproduction may be prosecuted.
14.6. If any provision of these GTC is found to be unlawful, unenforceable and/or invalid, that provision will be severed from these GTC and all other provisions will remain in effect, unaffected by such severance. With the acceptance of these rules in the manner provided on the site, a contract for the "online betting" service is concluded between the organizer and the participant in online betting. With the approval of the current rules by the executive director of the NRA, they cannot be changed by the organizer and are applied only after their approval by the executive director of the NRA.
14.7. Company reserves the right to assign or otherwise legally transfer this Agreement. You may not assign or otherwise transfer this Agreement.
14.8. Entire Agreement
14.8.1. This Agreement constitutes the entire Agreement between you and the Company relating to this Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Company relating to this Website.
14.8.2. A printed version of this agreement and any notice provided in electronic form will be admissible in legal or administrative proceedings based on or related to this agreement to the same extent or under the same conditions as other business documents and written documents originally generated and maintained in printed form.
14.9. Missed or Aborted Games: In the event that a game was started but did not take place due to a system malfunction, the Company will refund the user the game amount wagered by crediting it to the user's account or, if the account no longer exists, by paying it to the user in an approved manner and, if the user has accumulated credit at the time the game is interrupted, will credit the user's account with the monetary value of the credit or, if the account no longer exists, pay it to the user in the approved manner. In the event that a user whose participation in a game after a bet has been placed is interrupted by a failure (malfunction) in the user's telecommunications system or a malfunction in the user's computer system that prevents the user from continuing the game, the game will end by itself and upon system restoration the user can see the result of the game in his/her account pages and if the user wins, the winning amount will be immediately added to the user's account.
14.10. Verification and Security Checks: By agreeing to these General Terms and Conditions, You authorize us to undertake from time to time any verification checks that we may require or that may be required by third parties (including but not limited to to regulatory authorities) to confirm these facts (the "Checks"). You agree that from time to time, at our request, you may be required to provide additional information in connection with any such information that you have provided to us, including in connection with deposits that you have made to your account. Where we carry out any checks from time to time, we may restrict you from withdrawing funds from your account and/or prevent access to all or certain parts of the website, subject to the conditions set out in these rules. Please note that from time to time we may perform the checks again for regulatory, security or business reasons. If such restrictions cause you a problem, contact Customer Service. In certain circumstances, we may need to contact you and ask you to provide us with more information directly in order to complete our checks. For this purpose, we will have the right, at our sole discretion, to request that you provide us with a notarized form of identification or an equivalently certified form of identification in accordance with the applicable law of your jurisdiction or otherwise, proof of address, household accounts, bank details, bank statements and bank references, or any other document deemed appropriate by the Company. Until this information is provided to our satisfaction, we may prevent any activity that may be undertaken by you in relation to your account or we may, where we reasonably believe (based on the facts established, information collected and documents submitted) that intentionally incorrect information has been provided to us by you, to withhold any amount deposited into the account, followed by the closure of the account by us.
If a participant has deposited sums of money to the open account of the organizer under Art. 6, para. 1, item 3 of the Gambling Act, but the organizer has not established the identity of the participant, the deposited funds are returned, the bets made and any winnings derived from them are declared invalid.
15. Governing Law and Jurisdiction
These GTC are governed by the laws of the Republic of Bulgaria and the parties submit to the jurisdiction of the Bulgarian courts.